If we do request that the goods be returned Ameren Missouri will either issue a FedEx or UPS call tag or provide a prepaid return address label to be used for returning those items damaged in transit.ĭefective Item Returns (Smart Thermostats) We may or may not request return of the damaged goods. Ameren Missouri will issue a credit to the customer pending confirmation from the carrier. All packaging should be kept because the carrier may choose to inspect the damaged goods and shipping box at the delivery address. If an order has arrived damaged you should notify both Ameren Missouri and the carrier within 2 business days. We will ship a new order for the correct merchandise within one business day.Įligible Time Period: 2 business days from delivery date. Depending on the original method of shipment we will either issue a FedEx or UPS Call Tag or send a prepaid return address label for you to return the incorrectly shipped merchandise. Upon receipt a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order.Įligible Time Period: 2 business days from delivery date. You may want to insure returns of valuable merchandise. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully. We want you to be satisfied with the products purchased from us, but are unable to refund products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. Non-Eligible Items: opened or installed thermostats, caulks, foams, mastic, tapes, and items that are not in original condition General Item Returns Eligible Time Period: 30 days from delivery date We only can ship to your Ameren Missouri service address.Ī confirmation email will be sent with the tracking code after your order has shipped.įor any questions regarding returns or shipping please call 87. If you do not receive a shipment confirmation within 2 weeks or your package within 3 weeks, feel free to contact customer support. You will receive a shipping confirmation once the order ships which will include a tracking number. Due to extended and highly variable shipping times, orders may take 1-3 weeks to be delivered.
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